RETURN AND REFUND POLICY
of S & K
Company Ltd.
Last
updated: August 2026
1. General Provisions
This Return
and Refund Policy governs the terms and conditions for exercising the right of
withdrawal, returning purchased goods, and obtaining refunds for purchases made
through all websites, online stores, and electronic services owned or operated
by S & K Company Ltd.
This Policy
has been prepared in accordance with the applicable consumer protection
legislation, Regulation (EU) 2016/679 (GDPR), relevant European Union
legislation, and the laws of the Republic of Bulgaria.
2. Right of Withdrawal
The Customer
has the right to withdraw from a distance sales contract without giving any
reason within 14 (fourteen) days from the date of receiving the goods.
To exercise
this right, the Customer must send an unequivocal written statement by e-mail
or to the Company's registered address before the expiry of the withdrawal
period.
3. Return Conditions
To qualify
for a return, the goods must:
- be returned within the
statutory withdrawal period;
- be in a resalable condition;
- not have been used beyond what
is necessary to establish their nature, characteristics, and functioning;
- be returned in their original
packaging, where reasonably possible;
- include all accessories,
manuals, and documents supplied with the product;
- be accompanied by proof of
purchase (receipt, invoice, or other purchase document).
4. Non-Returnable Goods
In
accordance with applicable legislation, the right of withdrawal does not apply
to:
- goods manufactured according to
the Customer's specifications;
- personalised products;
- sealed goods that cannot be
returned for reasons of health protection or hygiene once unsealed after
delivery;
- food supplements, medical
devices, or other products supplied in sealed packaging where the
protective seal has been broken after delivery, unless otherwise required
by law;
- any other products excluded
under the applicable consumer protection legislation.
5. Return Shipping Costs
Unless
otherwise agreed, the direct cost of returning the goods shall be borne by the
Customer.
Where the
return results from an error made by S & K Company Ltd., the
delivery of an incorrect product, or a verified manufacturing defect, the
Company shall bear the return shipping costs.
6. Inspection of Returned
Goods
Upon receipt
of the returned goods, the Company will inspect their condition and verify
compliance with this Policy.
Where
necessary, the Company may request additional information or photographic
evidence.
7. Refunds
Following
acceptance of the returned goods, S & K Company Ltd. will reimburse
all payments received from the Customer, excluding any additional costs
resulting from the Customer's choice of a delivery method other than the least
expensive standard delivery offered by the Company.
Refunds
shall be made without undue delay and no later than 14 days after receipt
of the withdrawal notice.
The Company
may withhold the refund until it has received the returned goods or proof that
they have been returned, whichever occurs first.
8. Method of Refund
Refunds will
be made using the same payment method used for the original transaction, unless
the Customer has expressly agreed to a different method.
9. Incorrectly Delivered or
Damaged Goods
If the
Customer receives:
- an incorrect product;
- an incomplete order;
- damaged goods;
- a product with a manufacturing
defect,
the Customer
should notify S & K Company Ltd. within a reasonable period after
delivery, providing a description of the issue and, where applicable,
photographs of the product.
10. Contact Information
For any
questions regarding returns or refunds, please contact:
S & K Company
Ltd.
Company
Registration Number (UIC): 205858656
Address:
26 Pop Gruyo
Street
Floor 1,
Office 2
1517 Sofia
Bulgaria
Website:
E-mail:
marketing@syc-company.eu